May Bank Holiday Closures
The surgery will be closed on Monday 6th May 2024 and Monday 27th May 2024.
If you need medical assistance when we are closed, please call NHS 111, 999 for medical emergencies or visit the Urgent Care Centre, Hospital Way, Loughborough, LE12 5JY. Tel 01509 568800
The Carents room
Are you looking after an elderly parent or relative? Please visit www.caretns.co.uk for information you need to help you organise care and support for those you love. Its free and available 24/7
Children and Young People Engagement
Lets hear your voice - tell us your experiences and feeling about local health care
Do you deliver healthcare services to 11-25 year olds or are you a parent or grandparent of an 11-25 year old? If so, we want to hear from you.
The local NHS Leicester, Leicestershire and Rutland Integrated Care Board wants to hear the experiences of health services from as many of the 222,000 young people living in Leicester, Leicestershire and Rutland aged 11-25 years old as possible. We also want to hear from:
- Families of people who are 11-25 years old.
- NHS and healthcare staff providing services to people who are 11-25 years old.
Please click the link below for more information
Measles
Since the introduction of the measles vaccine in 1968 it is estimated that 20 million measles cases and 4,500 deaths have been prevented in the UK.
Measles is highly contagious and can lead to complications such as ear infections, pneumonia, and inflammation of the brain which require hospitalisation and on rare occasions can lead to long term disability or death.
Spending 15 minutes or more in direct contact with someone infected with measles is enough to catch the infection. People whose immunity is compromised, pregnant women and unvaccinated children are at increased risk of severe disease.
Measles symptoms to be aware of include:
- high fever
- sore, red, watery eyes
- coughing
- aching and feeling generally unwell
- a blotchy red brown rash, which usually appears after the initial symptoms.
Anyone with symptoms that could be measles is advised to stay at home and phone their GP or NHS 111 for advice, rather than visiting the surgery or A&E. This is because measles spreads very quickly and easily and so it is important to try and prevent the illness spreading further.
People who have symptoms should also especially try to stay away from areas where you could come into contact with vulnerable people such as schools, nurseries or care homes.
The free MMR vaccine is a safe and effective way of protecting against measles, as well as mumps and rubella.
Cervical Screening
Cervical screening (smear test) . The practice is committed to this programme and we have a choice of appointments during the week at the surgery and on Sundays at Charnwood Surgery in Mountsorrel (working in partnership as part of the Soar Valley PCN). Please contact the surgery to the make an appointment when you receive your letter or if you are overdue.
As you may know from the national news media, the Government has announced a rapid expansion of the COVID-19 booster vaccination programme, with boosters to be offered to all eligible adults. General Practice has a significant role to play in delivering these vital vaccinations and in line with NHS guidance our practice is temporarily focusing on rolling out this programme as a priority.
This means that routine services will be unavailable for a short period of time. Practices will continue to provide urgent care for patients, for example reviewing potentially serious underlying problems such as known or suspected cancer. As a consequence of this national directive, practices will have to work differently and you might notice the following:
- Delays in calls being answered
- Routine care being delayed, such as long term condition clinics or medication reviews
- Reception teams asking a lot of questions to help them get you to the best person first time. That person may not always be a GP
- Delays in any paperwork requests, such as identification forms or sick/fit notes being completed
- That you are signposted to self-help and pharmacy options for self-limiting conditions that don’t require a GP or nurse input.
Our practice hopes to be able to resume normal service as soon as possible. We are following national guidance from NHS England and NHS Improvement, and local guidance from the Leicester, Leicestershire & Rutland Clinical Commissioning Groups, who are supportive of our response to managing complaints. All complaints/letters/enquiries will be reviewed, and response provided at the first opportunity in line with clinical prioritisation.
Thank you for your patience and understanding, particularly when dealing with our practice team who are continuing to work hard to support the vital vaccine booster programme roll out.
National Data Opt Out
All health and care organisations in England are required to apply your national data opt-out in line with the policy by March 2020, including hospitals and GP practices. Your type 2 opt-out only applied to confidential patient information being shared by NHS Digital.
National data opt-outs are not recorded at the GP practice and instead you can change your national data opt-out using the www.nhs.uk/your-nhs-data-matters
Young adults from the age of 13 can set and change their own national data opt-out.
National data opt out poster
LLR Privacy Notice
Sharps Bin Collections
If you require a needle collection, your doctor/nurse will give you a prescription for a sharps box. Patients should call 01509 634563 to arrange a collection, calling before 5pm on a Tuesday - collections take place on a Wednesday. The surgery cannot accept sharps boxes.
The NHS App
For more information go to www.nhs.uk/nhsapp
Use the NHS App to:
- Check your symptoms
- Find out what to do when you need help urgently
- Book and manage appointments at your GP surgery
- Order repeat prescriptions
- Securely view your GP medical record
- Register to be an organ donor
- Choose how the NHS uses your data
Carers Coordinator:
Most carers don't see themselves as carers - they see themselves as someone who's looking after a relative or a friend. Carers can be of any age and don't just look after someone who's elderly - they could be caring for someone with a disability or nearing the end of life.
We recognise that many carers don't know about or receive much support. We now have a Carer's Coordinator who has developed a pack of useful information and is also available for just a chat! She works alongside our doctors and nurses to ensure we recognise who are carers are, and offer support and signpost to appropriate services in a timely manner.
Please contact Jennie at the surgery.
First Contact Plus
First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.
The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.
Information and resources on housing, health, living independently, money advice, work, security and other topics that assist the county’s residents can be found on this site.
First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.
Zero Tolerance: we have recently been experiencing an increase in rudeness and aggression from patients. If you are rude, swear or aggressive to any member of our staff, either over the telephone or in person, action will be taken. All staff are trained to help and support patients and direct them appropriately - please help us to help you!
Need emergency dental care? If you are unable to see your dentist, particularly when they're closed, please contact NHS Dental Access - 10 Nelson Street, Leicester, LE1 7AB Tel: 0116 295 1278
'Talk before you Walk' - We urge patients to contact the surgery during opening times or contact 111 before attending the A&E department. Ring the practice on 01509 816364 or call NHS 111: we can advise you about what to do. A&E is not always the best place! Please remember the surgery can deal with a range of minor injuries as well!
We are accepting new patients!
The surgery list is open and we are registering new patients. It's a simple process...fill in the application form on line via this website, or collect a form from the surgery. Once completed, leave the rest to us! We are happy to show you around if you like and meet our award winning team.
Isabel Symptom Checker:
The practice prides itself on early diagnosis and patient engagement. Please visit www.Isabelhealthcare.com to see how this can help you!