Award for our practice manager: We are delighted that May Lakhani has received 2 awards at the recent Practice Manager Conference: Most Inspirational Leader and Patient Champion of the Year.
New Telephone System:
Please note that the surgery is installing a new telephone system week commencing 12th November. Although we are not expecting any disruptions, please bear this in mind in case of any problems that we may experience. The new system will enhance access to the practice. However, please remember that we still encourage patients to book and cancel appointments online and order repeat prescriptions. Just ask a member of staff for further details or follow the link on the menu page 'Patient Online'
Our flu jabs arrive mid September so please book your appointment today! If you're aged 65 years and over, have a long term condition like diabetes or COPD, pregnant or have low immunity, or if you're a carer please contact us to make an appointment.
4th Year Medical Student
Douglas Delmar (m) will be with the practice for 4 weeks from 29th October seeing patients alongside the GPs and nurses. This is part of our commitment to support local Universities for the teaching and training of future NHS Staff at all levels. Staff will always ask if you are happy to see a medical student.
First Contact Plus
First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.
The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.
Information and resources on housing, health, living independently, money advice, work, security and other topics that assist the county’s residents can be found on this site.
First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.
Zero Tolerance: we have recently been experiencing an increase in rudeness and aggression from patients. If you are rude, swear or aggressive to any member of our staff, either over the telephone or in person, action will be taken. All staff are trained to help and support patients and direct them appropriately - please help us to help you!
Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app on your Smartphone. This will enable you to book appointments and prescriptions, providing you have a connection to the internet; this is a 24 hour service.
- Book an appointment.
- Order repeat prescriptions.
- Change your address details.
Click HERE for link to Patient Access App
An Enhanced Summary Care Record (SCR) : A summary care record is an electronic summary of key information from your GP surgery medical record. If you need healthcare away from your usual doctors surgery, your SCR will provide those looking after you with this information to help them give you better and quicker care. This can be especially useful in an emergency, when you are on holiday, when the surgery is closed, if you attend A&E/Urgent care centres or if your visit a pharmacy. Over the coming weeks, staff at the surgery will ask for your consent for this enhanced summary care record to be shared.
Dr Lakhani elected President: We would like to congratulate Professor Mayur Lakhani for his election as the next President of the Royal College of General Practitioners (RCGP). This is a honorary role and he will continue to work his normal days at the practice: Mondays, Wednesdays and Fridays as he does now. Dr Lakhani will begin his term from November 2017 until November 2019.The practice recognises that this national position will bring benefits to our patients and that he will continue to do all that he can to improve the health and wellbeing of the people and patients at the practice ably supported by his practice team.
Nurse appointments: Please be aware that we are struggling with nurse appointments due to unforeseen circumstances. Priority will be given to immunisations and smear tests. Please bear with us. Thank you for your understanding.
Stop Smoking Service: You are four times more likely to stop smoking if you have support from a stop smoking service. For support, please call QuitReady on 0345 646 66 66 or visit www.quitready.co.uk
Sick Notes: Doctors cannot issue fit notes during the first 7 calendar days of sickness. Employees can self-certify for this time (form available from www.gov.uk/government/publications/statutory-sick-payemployees-statement-of-sickness-sc2) If your employer requires medical evidence for the first 7 days, it s your responsibility to arrange and pay for this.
Need emergency dental care? If you are unable to see your dentist, particularly when they're closed, please contact NHS Dental Access - 10 Nelson Street, Leicester, LE1 7AB Tel: 0116 295 1278
'Talk before you Walk' - We urge patients to contact the surgery during opening times or contact 111 before attending the A&E department. Ring the practice on 01509 816364 or call NHS 111: we can advise you about what to do. A&E is not always the best place! Please remember the surgery can deal with a range of minor injuries as well!
We are accepting new patients!
The surgery list is open and we are registering new patients. It's a simple process...fill in the application form on line via this website, or collect a form from the surgery. Once completed, leave the rest to us! We are happy to show you around if you like and meet our award winning team.
Isabel Symptom Checker:
The practice prides itself on early diagnosis and patient engagement. Please visit www.Isabelhealthcare.com to see how this can help you!
If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days AND you have a fever or feel unwell, without touching anyone, please telephone 111.