Computer System Change - important changes from 18th March 2019
New Clinical Records System – SystmOne
On 1 May 2019, this practice will be moving to a new clinical computer system called SystmOne. This will bring additional benefits to both the practice and patients.
This is a major piece of work for the practice team and we ask for your help, support and patience over the coming weeks. There may be some disruption to services leading up to and during the ‘Go-Live’ week.
SystmOne is currently used in GP practices, child health services, community services, prisons, hospitals, urgent care & out of hour, therapy services, palliative care services and many more.
It has an important function of records sharing, because, if you happen to use any of the above services, clinicians from that service may be able to access your medical records, which will be in your best interest.
Some other advantages of the new system are:
- Greatly enhanced functionality for the clinical and admin teams
- Greater integrated working with other healthcare agencies, thereby reducing duplication and improving patient safety
- Improved SMS messaging functionality
The changeover is well planned; however we have been advised that we will need to reduce services during some weeks.
Despite training and preparation, there is no doubt that for the first few weeks we are going to be slower and we ask that you please be patient with our staff as they get to grips with the new system.
From 12 April to 30 April 2019 is our main training period and clinics will be slightly reduced so that staff can receive training on the new system.
Pre-bookable appointments will only be available up to Thursday 18 April and will not commence again until after Thursday 2 May 2019.
From Monday 18 March, for repeat medication prescribing, the practice will be issuing double prescriptions in order to avoid repeats becoming due at critical points in the changeover period.
Patients will not be adversely affected by this changeover; however, if you are an online user, you will need to re-register for online prescriptions and appointments with SystmOne.
Please ensure the practice has your correct email address so they can email you a new username and PIN for your SystmOnline online access, thus allowing you to make online bookings and order your repeat prescriptions.
Or, visit the practice to obtain a new username and password after Monday 6 May 2019.
Please also ensure that we have your up-to-date mobile numbers in our records - this service is to help patients from missing valuable appointments and to inform you of any changes that the practice may need you to be aware of. However, if you do not wish to use this service, please inform reception to take this option off your records.
Due to the new clinical records system, the login for online appointments will no longer work from 31st March 2019
New Young Person Guide for 13-16 year olds
We are delighted t share with you our new Young Person guide. Please follow the link on the section on the right hand side...it has some excellent information and support for young people.
Change in Clinical System
On 30th April 2019 the surgery is changing the clinical system we use to System 1 in line with many practices across Leicester and Leicestershire. The new system will have significant advantages for both patient care and for general administration of patient pathways. We have already commenced work on the deployment of the new system with May Lakhani and Lisa Ruck being project leads. Whilst we hope disruption will be kept to a minimum, we understand that we will be unable to book appointments in advance for mid April onwards for our clinicians. Also, patients registered for and using on-line services will not be able to do use the facility from 31st March 2019. All existing users will be issued with new on-line details - we will confirm the exact process nearer the time. Our partners including local chemists have been informed of the change and will be working alongside us.
You can arrange a telephone consultation with both GPs and nurse practitioners. Please ensure you provide the reception team with a contact number and a brief description of the problem/query. Please note that GPs and Nurse Practitioners will usually telephone you after their booked clinics. We are unable to give an exact time. If you are not available when they call, you may be asked to rebook the telephone consultation.
Self harm and suicide prevention: very good support and self referral from:
First Contact Plus
First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.
The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.
Information and resources on housing, health, living independently, money advice, work, security and other topics that assist the county’s residents can be found on this site.
First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.
Zero Tolerance: we have recently been experiencing an increase in rudeness and aggression from patients. If you are rude, swear or aggressive to any member of our staff, either over the telephone or in person, action will be taken. All staff are trained to help and support patients and direct them appropriately - please help us to help you!
Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app on your Smartphone. This will enable you to book appointments and prescriptions, providing you have a connection to the internet; this is a 24 hour service.
- Book an appointment.
- Order repeat prescriptions.
- Change your address details.
Click HERE for link to Patient Access App
An Enhanced Summary Care Record (SCR) : A summary care record is an electronic summary of key information from your GP surgery medical record. If you need healthcare away from your usual doctors surgery, your SCR will provide those looking after you with this information to help them give you better and quicker care. This can be especially useful in an emergency, when you are on holiday, when the surgery is closed, if you attend A&E/Urgent care centres or if your visit a pharmacy. Over the coming weeks, staff at the surgery will ask for your consent for this enhanced summary care record to be shared.
Stop Smoking Service: You are four times more likely to stop smoking if you have support from a stop smoking service. For support, please call QuitReady on 0345 646 66 66 or visit www.quitready.co.uk
Sick Notes: Doctors cannot issue fit notes during the first 7 calendar days of sickness. Employees can self-certify for this time (form available from www.gov.uk/government/publications/statutory-sick-payemployees-statement-of-sickness-sc2) If your employer requires medical evidence for the first 7 days, it s your responsibility to arrange and pay for this.
Need emergency dental care? If you are unable to see your dentist, particularly when they're closed, please contact NHS Dental Access - 10 Nelson Street, Leicester, LE1 7AB Tel: 0116 295 1278
'Talk before you Walk' - We urge patients to contact the surgery during opening times or contact 111 before attending the A&E department. Ring the practice on 01509 816364 or call NHS 111: we can advise you about what to do. A&E is not always the best place! Please remember the surgery can deal with a range of minor injuries as well!
We are accepting new patients!
The surgery list is open and we are registering new patients. It's a simple process...fill in the application form on line via this website, or collect a form from the surgery. Once completed, leave the rest to us! We are happy to show you around if you like and meet our award winning team.
Isabel Symptom Checker:
The practice prides itself on early diagnosis and patient engagement. Please visit www.Isabelhealthcare.com to see how this can help you!
If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days AND you have a fever or feel unwell, without touching anyone, please telephone 111.