We have recently had a large influx of new patients, especially from the closure of a local surgery. We recognise that things will be different from what you had at your previous surgery eg, how the appointment system works, how to order medications, services we offer and of location of rooms and facilities within our surgery. We therefore invite patients to come in and chat about these things and to have a look around. Please contact Imogen at the practice to arrange a mutually convenient time.
Every Mind Matters
Having good mental health helps us relax more, achieve more and enjoy our lives more. The NHS has produced some useful information, including TV campaigns. Please do look at the information on the link below and see what you can do to help yourself:
To learn more about how to look after your mental health and create your own action plan, visit: https://www.nhs.uk/oneyou/every-mind-matters/
The NHS App
For more information go to www.nhs.uk/nhsapp
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- securely view your GP medical record
- register to be an organ donor
- choose how the NHS uses your data
Friends of Highgate Surgery PPG Annual General Meeting:
The AGM will take place Monday 7th October 2019 at 6:30pm at the surgery. Come and hear about all we've been doing the past 12 months and the exciting plans for the coming year. All welcome.
Most carers don't see themselves as carers - they see themselves as someone who's looking after a relative or a friend. Carers can be of any age and don't just look after someone who's elderly - they could be caring for someone with a disability or nearing the end of life.
We recognise that many carers don't know about or receive much support. We now have a named Carer's Coordinator, Jennie Wilson, who has developed a pack of useful information and is also available for just a chat! She works alongside our doctors and nurses to ensure we recognise who are carers are, and offer support and signpost to appropriate services in a timely manner.
Please contact Jennie at the surgery.
Extended Access Appointments
As part of the Soar Valley Primary Care Network, the practice has started offering Extended Hours appointments from July 2019, please ask at reception for more information
Free, safe and anonymous online support for young people.
New Young Person Guide for 13-16 year olds
We are delighted t share with you our new Young Person guide. Please follow the link on the section on the right hand side...it has some excellent information and support for young people.
You can arrange a telephone consultation with both GPs and nurse practitioners. Please ensure you provide the reception team with a contact number and a brief description of the problem/query. Please note that GPs and Nurse Practitioners will usually telephone you after their booked clinics. We are unable to give an exact time. If you are not available when they call, you may be asked to rebook the telephone consultation.
Self harm and suicide prevention: very good support and self referral from:
First Contact Plus
First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.
The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.
Information and resources on housing, health, living independently, money advice, work, security and other topics that assist the county’s residents can be found on this site.
First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.
Zero Tolerance: we have recently been experiencing an increase in rudeness and aggression from patients. If you are rude, swear or aggressive to any member of our staff, either over the telephone or in person, action will be taken. All staff are trained to help and support patients and direct them appropriately - please help us to help you!
Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app on your Smartphone. This will enable you to book appointments and prescriptions, providing you have a connection to the internet; this is a 24 hour service.
- Book an appointment.
- Order repeat prescriptions.
- Change your address details.
Click HERE for link to Patient Access App
An Enhanced Summary Care Record (SCR) : A summary care record is an electronic summary of key information from your GP surgery medical record. If you need healthcare away from your usual doctors surgery, your SCR will provide those looking after you with this information to help them give you better and quicker care. This can be especially useful in an emergency, when you are on holiday, when the surgery is closed, if you attend A&E/Urgent care centres or if your visit a pharmacy. Over the coming weeks, staff at the surgery will ask for your consent for this enhanced summary care record to be shared.
Stop Smoking Service: You are four times more likely to stop smoking if you have support from a stop smoking service. For support, please call QuitReady on 0345 646 66 66 or visit www.quitready.co.uk
Sick Notes: Doctors cannot issue fit notes during the first 7 calendar days of sickness. Employees can self-certify for this time (form available from www.gov.uk/government/publications/statutory-sick-payemployees-statement-of-sickness-sc2) If your employer requires medical evidence for the first 7 days, it s your responsibility to arrange and pay for this.
Need emergency dental care? If you are unable to see your dentist, particularly when they're closed, please contact NHS Dental Access - 10 Nelson Street, Leicester, LE1 7AB Tel: 0116 295 1278
'Talk before you Walk' - We urge patients to contact the surgery during opening times or contact 111 before attending the A&E department. Ring the practice on 01509 816364 or call NHS 111: we can advise you about what to do. A&E is not always the best place! Please remember the surgery can deal with a range of minor injuries as well!
We are accepting new patients!
The surgery list is open and we are registering new patients. It's a simple process...fill in the application form on line via this website, or collect a form from the surgery. Once completed, leave the rest to us! We are happy to show you around if you like and meet our award winning team.
Isabel Symptom Checker:
The practice prides itself on early diagnosis and patient engagement. Please visit www.Isabelhealthcare.com to see how this can help you!
If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days AND you have a fever or feel unwell, without touching anyone, please telephone 111.