Comments & Complaints
Any patient wishing to comment on services should contact the Practice Manager, May Lakhani.
We operate a Practice Complaints Procedures, as part of the NHS system for dealing with complaints.
Our Practice Complaints Leaflet gives details of the procedure and is available from Reception.
There is also a suggestion box available in the Practice Lobby.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.