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pad_and_penFeedback

We welcome feedback on the care we provide. You can do this in several ways:
  • Using the 2 question Friends & Family Test using the link via this website
  • Via our Facebook Page
  • in writing to the practice directly
  • using the suggestion/comments box located in the lobby at the surgery
  • via the NHS Choices Website
Complaints
Any patient wishing to comment on services should contact the Practice Manager, May Lakhani. Most problems can be sorted out quickly and easily in person or by telephone, often at the time they arise, and this may be the approach you try first.
We operate a Practice Complaints Procedures, as part of the NHS system for dealing with complaints.
Our Practice Complaints Leaflet gives details of the procedure:

Complaints - Patient Leaflet

Complaints form

There is also a suggestion box available in the Practice Lobby.
The complaints Policy is also available at the surgery.
Hospital Complaints
If you have a complaint about any of the University of Leicester Hospitals, please contact the Patient Advisory & Liaison Service on free phone  08081 788337 Monday - Friday 10am - 4pm
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
 
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