We welcome feedback on the care we provide. You can do this in several ways:
Using the 2 question Friends & Family Test using the link via this website
Via our Facebook Page
in writing to the practice directly
using the suggestion/comments box located in the lobby at the surgery
via the NHS Choices Website
Any patient wishing to comment on services should contact the Practice Manager, May Lakhani. Most problems can be sorted out quickly and easily in person or by telephone, often at the time they arise, and this may be the approach you try first.
We operate a Practice Complaints Procedures, as part of the NHS system for dealing with complaints.
Our Practice Complaints Leaflet gives details of the procedure:
Complaints - Patient Leaflet
There is also a suggestion box available in the Practice Lobby.
The complaints Policy is also available at the surgery.
If you have a complaint about any of the University of Leicester Hospitals, please contact the Patient Advisory & Liaison Service on free phone 08081 788337 Monday - Friday 10am - 4pm
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.