The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support. ...
Information and resources on housing, health, living independently, money advice, work, security and other topics that assist the county’s residents can be found on this site. ...
First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier. ...
For more information please visit: www.FirstContactPlus.org.uk ...
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Zero Tolerance: we have recently been experiencing an increase in rudeness and aggression from patients. If you are rude, swear or aggressive to any member of our staff, either over the telephone or in person, action will be taken. All staff are trained to help and support patients and direct them appropriately - please help us to help you! ...
Book Appointments & Repeat Prescriptions on your Mobile ...
Patient Access is now available to download as an app on your Smartphone. This will enable you to book appointments and prescriptions, providing you have a connection to the internet; this is a 24 hour service. ...
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An Enhanced Summary Care Record (SCR) : A summary care record is an electronic summary of key information from your GP surgery medical record. If you need healthcare away from your usual doctors surgery, your SCR will provide those looking after you with this information to help them give you better and quicker care. This can be especially useful in an emergency, when you are on holiday, when the surgery is closed, if you attend A&E/Urgent care centres or if your visit a pharmacy. Over the coming weeks, staff at the surgery will ask for your consent for this enhanced summary care record to be shared. ...
Stop Smoking Service: You are four times more likely to stop smoking if you have support from a stop smoking service. For support, please call QuitReady on 0345 646 66 66 or visit www.quitready.co.uk ...
Sick Notes: Doctors cannot issue fit notes during the first 7 calendar days of sickness. Employees can self-certify for this time (form available from www.gov.uk/government/publications/statutory-sick-payemployees-statement-of-sickness-sc2) If your employer requires medical evidence for the first 7 days, it s your responsibility to arrange and pay for this. ...
Need emergency dental care? If you are unable to see your dentist, particularly when they're closed, please contact NHS Dental Access - 10 Nelson Street, Leicester, LE1 7AB Tel: 0116 295 1278 ...
'Talk before you Walk' - We urge patients to contact the surgery during opening times or contact 111 before attending the A&E department. Ring the practice on 01509 816364 or call NHS 111: we can advise you about what to do. A&E is not always the best place! Please remember the surgery can deal with a range of minor injuries as well! ...
We are accepting new patients! ...
The surgery list is open and we are registering new patients. It's a simple process...fill in the application form on line via this website, or collect a form from the surgery. Once completed, leave the rest to us! We are happy to show you around if you like and meet our award winning team. ...
Isabel Symptom Checker: ...
The practice prides itself on early diagnosis and patient engagement. Please visit www.Isabelhealthcare.com to see how this can help you! ...
Ebola ...
If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days AND you have a fever or feel unwell, without touching anyone, please telephone 111. ...
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Welcome to the Highgate Medical Centre Online

Highgate Surgery We are a small traditional family doctor service. We aim to provide the highest standards of modern scientific and caring general practice.

Our surgery is modern and purpose-built (on one level only) providing a variety of services on site. The Surgery is situated in the centre of Sileby on Storer Close, just off Highgate Road. There is ample parking for patients and it is close to local bus routes.

Our Mission

To provide our patients with the highest standard of health care which is comprehensive, friendly and accessible. To listen to the views of our patients. To treat all patients with courtesy, respect and as equal individuals.

New Service : Online Consultations with the Surgery

We are delighted to announce a new on-line consultation service for our patients using Engage Consult:

Patients provide a full symptom history in their own time. These will be reviewed by our practice team and you will receive a sms text message/telephone call with our response.
Patients can attach photos and videos which can help with things like skin conditions, burns, limb movement, or facial weakness.
Patients can complete admin and medical enquiries online without needing a phone - saves you time when our phone lines are busy
Please continue to order repeat medications as normal using the online services.

This is for use for non medically urgent advice and guidance

To register for this service please follow the link below:

https://wsp.psf-live.co.uk/7441/#/welcome

Please use the form below to complete and submit your form for advice/guidance from the Practice Team:

https://wsp.psf-live.co.uk/7441/#/portal

Patient Participation Group

We have an active Patient Participation Group called Friends of Highgate Surgery. The aims of this group are to provide feedback to the practice about its service and act as a support and resource for patients. Please contact reception for details.

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