Guidance for Parents of children returning to School 1st June:
Please find attached details of useful information for parents as produced by our Local Medical Committee:
Guidance Notes for Parents with Chidlren Returning to School 1st June 2020
Councils, police and the NHS across Leicester, Leicestershire and Rutland are coming together to encourage residents who are experiencing mental health concerns during the coronavirus pandemic to seek support.
By visiting the Start a Conversation website – http://www.startaconversation.co.uk – residents will be able to find a range of information on services that can provide help during a crisis, as well as how to maintain good mental health and provide support to family and friends. The tailored mental health information, advice and support is provided on a three-tier basis: for those in crisis, who require urgent or emergency help; for those experiencing symptoms of depression or anxiety, who are struggling to cope; and for those who are more worried than usual and wish to improve their mental wellbeing.
To download the COVID-19 mental health resource pack, which includes a poster, a list of local and national support services catering for a range of circumstances and needs, and lifestyle tips based on the Five Ways to Wellbeing, go to http://www.startaconversation.co.uk/coronavirus-and-mental-wellbeing.
Covid 19 Research Study:
Hand back equipment you don't need!
Hand Back Equipment Poster
Urgent Mental Health Support
Leicestershire Partnership NHS Trust (LPT) has launched a dedicated phone line* 0116 295 3060* where people of all ages in Leicester, Leicestershire and Rutland can access NHS mental health support when they need it urgently.
The new mental health central access point ‘phone service links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.
LPT, which provides mental health, learning disabilities and community health services across Leicestershire and Rutland, has launched the service as a timely intervention at the height of the COVID-19 outbreak.
The 0116 295 3060 service* offers people with urgent mental health needs a local alternative to NHS 111, the emergency department and other urgent and non-urgent services.
As well providing assessments and early interventions where needed, the service aims to help reduce the pressure on other services, particularly emergency services, allowing them to focus resources on the COVID-19 response.
Need Dental Assistance: Please see attached for advice and guidance...
Important message from Boots Chemist at Sileby: They will only open from 11am - 3pm Monday to Saturday with immediate effect.
Coronavirus Update 23.3.2020
A special message to our all patients
Thank you all for bearing with us, at this unprecedented time of the Coronavirus outbreak. We appreciate that this is a time of concern and worry. In the meantime we know that patients have experienced disruption and that we cannot operate to our normally high standards. Our staff is working extremely hard behind the scene to ensure that essential services continue, for example, prescriptions, cancer referrals, and palliative care.
Our aim during this crisis is to
- To direct patients who are at high risk of COVID-19 to the appropriate service of (NHS 111 and the Covid-19 Home Management Service)
- To continue a functioning surgery for essential needs following national guidance
- Minimise risk to patients and staff of community transmission of Coronavirus
We are following national guidance and wish to inform you that:
- All appointments will be screened via telephone triage
- Some routine services will be scaled back such as routine blood tests and reviews
- Increased use of video consultations, text messaging
As a result you will notice that our telephone lines are extremely busy and we have increased our capacity to deal with a very high volume of calls.
Please do not come to the surgery for routine inquiries – telephone instead and try at less busy times after 2 pm. Use online services for repeat prescriptions
Drop off repeat scripts in the special box in the lobby entrance or the post box, do not enter the reception area.
We must all take this seriously and not panic. We know from experience in China and Korea that the epidemic does subside. We wish to reassure you that the surgery will do everything possible to support you at this challenging time.
Do not come to the surgery if you have a persistent cough, fever or flu like symptoms
GP Appointments: Further to the outbreak of Covid-19 and Government & NHS England advice, all appointments with GPs will be via telephone triage only. Face to face appointments will be cancelled and you will receive a telephone call instead. Nursing Team Appointments: Most appointments with the nursing team will continue. However, if you have a fever, a persistent cough, flu like symptoms or you have been in contact with someone who has those symptoms, please phone the surgery to cancel your appointment? You will be given the appropriate advice. Online Appointments: Please note the online appointment system has been suspended for the foreseeable future. You can still order prescriptions online. Our usual service will be reinstated once the Coronavirus situation has stabilised.
coronavirus: Please do not come to the surgery if you have new persistent cough and/ or fever or a flu like illness regardless of whether you have travelled abroad or not.
For all the latest advice and information please visit NHS 111 online
Supplementary Privacy Notice issued in response to COVID-19
(This Privacy Notice is to run alongside our standard Practice Privacy Notice)
Due to the unprecedented challenges that the NHS and we, Highgate Medical Centre face due to the worldwide Covid-19 pandemic, there is a greater need for public bodies to require additional collection and sharing of personal data to protect against serious threats to public health.
In order to look after your healthcare needs in the most efficient way we, Highgate Medical Centre may therefore need to share your personal information, including medical records, with staff from other GP Practices including Practices within our Primary Care Network, as well as other health organisations (i.e. Clinical Commissioning Groups, Commissioning Support Units, Local authorities etc.) and bodies engaged in disease surveillance for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.
The Secretary of State has served notice under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI) to require organisations to process confidential patient information in the manner set out below for purposes set out in Regulation 3(1) of COPI.
The notice can be seen here
Purpose of this Notice
The purpose of this Notice is to require organisations such as Highgate Medical Centre to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI.
This Notice is necessary to require organisations such as Highgate Medical Centre to lawfully and efficiently process confidential patient information as set out in Regulation 3(2) of COPI for purposes defined in regulation 3(1), for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.
Requirement to Process Confidential Patient Information
The Secretary of State has served notice to recipients under Regulation 3(4) that requires Highgate Medical Centre to process confidential patient information, including disseminating to a person or organisation permitted to process confidential patient information under Regulation 3(3) of COPI.
Highgate Medical Centre is only required to process such confidential patient information:
where the confidential patient information to be processed is required for a Covid-19 Purpose and will be processed solely for that Covid-19 Purpose in accordance with Regulation 7 of COPI from 20th March 2020 until 30th September 2020 (depending if renewed) for a Covid-19 Purpose.
A Covid-19 Purpose includes but is not limited to the following:
- Understanding Covid-19 risks and controlling them
- Identifying and understanding information about patients or potential patients with or at risk of Covid-19
- Monitoring and managing the response to Covid-19
- Delivering services to patients, clinicians, health services and adult social care services
- Supporting research and planning
A record will be kept by Highgate Medical Centre of all data processed under this Notice.
Data protection and electronic communication laws will not stop Highgate Medical Centre from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary, where the latest technology allows Highgate Medical Centre to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
Visitors to The Practice
We have an obligation to protect our staff and employees’ health, so it is reasonable for staff at Highgate Medical Centre to ask any visitors to our practice to tell us if they have visited a particular country, or are experiencing Covid-19 symptoms. This must only be in pre-approved circumstances and we would also ask all patients to consider government advice on the NHS 111 website and not attend the practice.
Where it is necessary for us to collect information and specific health data about visitors to our practice, we will not collect more information than we need, and we will ensure that any information collected is treated with the appropriate safeguards.
Review and Expiry of this Notice
This Notice will be reviewed on or before 30 September 2020 and may be extended by The Secretary of State. If no further notice is sent to Highgate Medical Centre by The Secretary of State this Notice will expire on 30 September 2020.
Our Data Protection Officer
The Practice has appointed Umar Sabat as its Data Protection Officer.
He can be contacted on the following e-mail address: email@example.com
If you have any concerns about how your data is shared, or if you would like to know more about your rights in respect of the personal data we hold about you, then please contact the Practice Data Protection Officer.
How to contact the appropriate authorities
If you have any concerns about your information is managed then we would encourage you to first speak to our Data Protection Officer in the first instance.
If you are still unhappy following our Data Protection Officer’s review you have the right to lodge a complaint with the Information Commissioners Office at the following address:
Tel: 01625 545745
Patient Services Team Vacancy:
We are currently recruiting an additional staff member to join our patient services team. Details are attached below: If you are interested please complete the application form and return it to the practice
Advert for receptionist/administrator
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 31st March 2020.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
Coronavirus Poster 17.2.2020
Coronavirus Poster - affected countries 17.2.2020
Sharps Bin Collections
If you require a needle collection, your doctor/nurse will give you a prescription for a sharps box. Patients should call 01509 634563 to arrange a collection, calling before 5pm on a Tuesday - collections take place on a Wednesday. The surgery cannot accept sharps boxes.
Every Mind Matters
Having good mental health helps us relax more, achieve more and enjoy our lives more. The NHS has produced some useful information, including TV campaigns. Please do look at the information on the link below and see what you can do to help yourself:
To learn more about how to look after your mental health and create your own action plan, visit: https://www.nhs.uk/oneyou/every-mind-matters/
The NHS App
For more information go to www.nhs.uk/nhsapp
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- securely view your GP medical record
- register to be an organ donor
- choose how the NHS uses your data
Most carers don't see themselves as carers - they see themselves as someone who's looking after a relative or a friend. Carers can be of any age and don't just look after someone who's elderly - they could be caring for someone with a disability or nearing the end of life.
We recognise that many carers don't know about or receive much support. We now have a named Carer's Coordinator, Jennie Wilson, who has developed a pack of useful information and is also available for just a chat! She works alongside our doctors and nurses to ensure we recognise who are carers are, and offer support and signpost to appropriate services in a timely manner.
Please contact Jennie at the surgery.
Extended Access Appointments
As part of the Soar Valley Primary Care Network, the practice has started offering Extended Hours appointments from July 2019, please ask at reception for more information
Free, safe and anonymous online support for young people.
New Young Person Guide for 13-16 year olds
We are delighted to share with you our new Young Person guide. Please follow the link on the section on the right hand side...it has some excellent information and support for young people.
You can arrange a telephone consultation with both GPs and nurse practitioners. Please ensure you provide the reception team with a contact number and a brief description of the problem/query. Please note that GPs and Nurse Practitioners will usually telephone you after their booked clinics. We are unable to give an exact time. If you are not available when they call, you may be asked to rebook the telephone consultation.
Self harm and suicide prevention: very good support and self referral from:
First Contact Plus
First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.
The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.
Information and resources on housing, health, living independently, money advice, work, security and other topics that assist the county’s residents can be found on this site.
First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.
Zero Tolerance: we have recently been experiencing an increase in rudeness and aggression from patients. If you are rude, swear or aggressive to any member of our staff, either over the telephone or in person, action will be taken. All staff are trained to help and support patients and direct them appropriately - please help us to help you!
Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app on your Smartphone. This will enable you to book appointments and prescriptions, providing you have a connection to the internet; this is a 24 hour service.
- Book an appointment.
- Order repeat prescriptions.
- Change your address details.
An Enhanced Summary Care Record (SCR) : A summary care record is an electronic summary of key information from your GP surgery medical record. If you need healthcare away from your usual doctors surgery, your SCR will provide those looking after you with this information to help them give you better and quicker care. This can be especially useful in an emergency, when you are on holiday, when the surgery is closed, if you attend A&E/Urgent care centres or if your visit a pharmacy. Over the coming weeks, staff at the surgery will ask for your consent for this enhanced summary care record to be shared.
Stop Smoking Service: You are four times more likely to stop smoking if you have support from a stop smoking service. For support, please call QuitReady on 0345 646 66 66 or visit www.quitready.co.uk
Sick Notes: Doctors cannot issue fit notes during the first 7 calendar days of sickness. Employees can self-certify for this time (form available from www.gov.uk/government/publications/statutory-sick-payemployees-statement-of-sickness-sc2) If your employer requires medical evidence for the first 7 days, it s your responsibility to arrange and pay for this.
Need emergency dental care? If you are unable to see your dentist, particularly when they're closed, please contact NHS Dental Access - 10 Nelson Street, Leicester, LE1 7AB Tel: 0116 295 1278
'Talk before you Walk' - We urge patients to contact the surgery during opening times or contact 111 before attending the A&E department. Ring the practice on 01509 816364 or call NHS 111: we can advise you about what to do. A&E is not always the best place! Please remember the surgery can deal with a range of minor injuries as well!
We are accepting new patients!
The surgery list is open and we are registering new patients. It's a simple process...fill in the application form on line via this website, or collect a form from the surgery. Once completed, leave the rest to us! We are happy to show you around if you like and meet our award winning team.
Isabel Symptom Checker:
The practice prides itself on early diagnosis and patient engagement. Please visit www.Isabelhealthcare.com to see how this can help you!
If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days AND you have a fever or feel unwell, without touching anyone, please telephone 111.