From Monday 19th July 2021
Infection Control Poster
Covid restriction update:
Since March 2020 we have made every attempt to make the Surgery as safe as possible for patients and staff. This is something that we remain fully committed to.
From 19th July, nothing will change at the Surgery. Staff will continue to wear PPE and patients will be required to wear a mask to enter the building ( unless you’re exempt) Continuing to wear masks protects everyone who comes to the Surgery, especially the young, elderly and vulnerable.
We have been seeing patients face to face all through the pandemic. Everything starts with a phone call and if a face to face appointment is clinically required then this is arranged by the clinician usually on the same day.
We have remained open throughout and our GPs, nurse practitioners and healthcare assistant have been seeing patients for bloods, covid vaccinations, children and babies immunisations, dressing of wounds, cervical smears, INR testing, chronic disease reviews and 6 week baby/new mother checks. This is in addition to patients being asked to attend following a telephone discussion with a GP/nurse practitioner.
Our staff are working extremely hard to ensure our service delivery continues. Thank you for your continued patience and understanding.
Second dose of AstraZeneca information
General Practice Data for Planning & Research
All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices. You have the choice to opt out if you wish to you need to complete the attached form and send this to your Practice. You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice - NHS Digital
NHS Digital has issued a Data Provision Notice for Planning and Research. This means we are required to share your information with them unless you tell us not to. To opt out complete and return the form below to us by 30th June 2021.
Opt out form - complete and return by 30th June 2021
Opt out form
LLR Privacy Notice
Covid Vaccination Status
Thank you for contacting the surgery enquiring about COVID vaccination certification.
We are unable to issue this certificate at the practice.
Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.
Proof of your vaccination status will be available on the NHSapp, (which is also valuable for accessing your health records and ordering repeat prescriptions)
The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.
Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status
AstraZeneca Vaccination and blood clotting information.
Convalescent Plasma Programme:
We welcome all donations but are seeking donations in particular from recovering male patients who are 18-65 years old as they are more likely to have levels of antibodies against the COVID virus.
Please see click the link below for further information.
Convalescent Plasma Programme
How we are working during the Pandemic:
Leicestershire Weight Management Service
This Service offers weight Management support as well as a lifestyle programme for families of children aged 4-17 to help develop and maintain a healthy lifestyle. They offer the following support to all residents who live, work or have a registered County GP:
- Free, confidential weight loss advice and support
- A telephone service text or online support that can support you from the comfort of your own home
- Face to face support to those who are digitally excluded
- A personalised 12-week WM programme
- Support from qualified Nutritionists or Dietitian
- Coping strategies to help you maintain your weight loss
You can self-refer to the Leicestershire Weight Management Service online. Please click the link below for more information.
This will be added to our website https://www.england.nhs.uk/coronavirus/primary-care/isolation/ shortly.
If you or someone you care for is recovering from Covid19, there is very useful information on the NHS website -
Aged 50-64 years? We are now now booking the flu jabs for this age group. Please call the surgery to make your appointment. It’s more important than ever to have it this year because of the pandemic. Thank you
For all other non-health related enquiries relating to COVID-19 (eg. social distancing, lockdown restrictions, furlough etc.) please contact the Citizens Advice Bureau by filling in a form available on their website or by telephone (Monday to Friday between 9am and 4.30pm):
Citizens Advice LeicesterShire
Tel: 0300 3302111
SHACC (Sexual Health & Contraception in the community)
Sexual health services are still here for you.
De Montfort Surgery, Saffron Health and Victoria Park Health Centre are now restoring sexual health services for patients registered with Leicester, Leicestershire and Rutland GP practices.
We provide everything from sexual health screenings to contraception including;
- Coil fitting and removal
- Implant fitting and removal
- STI Screening
Patients do not need to be registered at any of these practices to get an appointment.
Patients can book an appointment by calling 0800 7566 277. Our telephone lines are open Monday to Friday between 10:00 – 16:00.
Your appointment will be provided within a COVID secure environment this may include an initial telephone/video consultation, followed by a face to face appointment.
Protect your loved ones with the official NHS COVID-19 contact tracing app The NHS COVID-19 contact tracing app has launched making it the fastest way of knowing when you're at risk from coronavirus. The quicker you know, the quicker you can alert your loved ones, and your community. The app can be used by anyone who is 16 and is available in multiple different languages. The app has a number of features:
- Trace: find out when you've been near other app users who have tested positive for coronavirus.
- Alert: lets you know the level of coronavirus risk in your postcode district.
- Check-in: get alerted if you've visited a venue where you may have come into contact with coronavirus, using a simple QR code scanner. No more form filling.
- Symptoms: check if you have coronavirus symptoms and see if you need to order a test.
- Test: helps you order a test if you need to.
- Isolate: keep track of your self-isolation countdown and access relevant advice.
The NHS COVID-19 contact tracing app is free to download from the App Store and Google Play.
Fix Your Bike Scheme
The Fix your Bike Voucher Scheme has been set up to encourage more people to embrace cycling, boost the number of commuting and leisure trips, and promote an alternative to public transport, while social distancing measures are in place.
It also aims to help reduce the number of short journeys made by private cars.
As we understand it individuals apply for the voucher directly from the Government themselves, rather than via their GP; details of eligibility and how to apply can be found on the GOV.UK website here.
How the scheme works
- Find a Fix your Bike Voucher Scheme-registered bike mechanic to repair your bike using Energy Saving Trust’s map of participating bike shops and mechanics.
- Apply for a £50 voucher on the Energy Saving Trust website when vouchers become available.
- Bring your bike in to your chosen repairer to be fixed, using the voucher to cover up to £50 of the total cost of the repairs needed.
Enjoy cycling again
GPs are unfortunately not in a position to provide letters for patients who feel that they should be exempt from wearing a face mask. Please visit the links below:
Changes to prescriptions for minor conditions
Guidance for Parents of children returning to School 1st June:
Please find attached details of useful information for parents as produced by our Local Medical Committee:
Guidance Notes for Parents with Chidlren Returning to School 1st June 2020
Councils, police and the NHS across Leicester, Leicestershire and Rutland are coming together to encourage residents who are experiencing mental health concerns during the coronavirus pandemic to seek support.
By visiting the Start a Conversation website – http://www.startaconversation.co.uk – residents will be able to find a range of information on services that can provide help during a crisis, as well as how to maintain good mental health and provide support to family and friends. The tailored mental health information, advice and support is provided on a three-tier basis: for those in crisis, who require urgent or emergency help; for those experiencing symptoms of depression or anxiety, who are struggling to cope; and for those who are more worried than usual and wish to improve their mental wellbeing.
To download the COVID-19 mental health resource pack, which includes a poster, a list of local and national support services catering for a range of circumstances and needs, and lifestyle tips based on the Five Ways to Wellbeing, go to http://www.startaconversation.co.uk/coronavirus-and-mental-wellbeing.
Covid 19 Research Study:
Hand back equipment you don't need!
Hand Back Equipment Poster
Urgent Mental Health Support
Leicestershire Partnership NHS Trust (LPT) has launched a dedicated phone line* 0116 295 3060* where people of all ages in Leicester, Leicestershire and Rutland can access NHS mental health support when they need it urgently.
The new mental health central access point ‘phone service links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.
LPT, which provides mental health, learning disabilities and community health services across Leicestershire and Rutland, has launched the service as a timely intervention at the height of the COVID-19 outbreak.
The 0116 295 3060 service* offers people with urgent mental health needs a local alternative to NHS 111, the emergency department and other urgent and non-urgent services.
As well providing assessments and early interventions where needed, the service aims to help reduce the pressure on other services, particularly emergency services, allowing them to focus resources on the COVID-19 response.
Need Dental Assistance: Please see attached for advice and guidance...
Coronavirus Update 23.3.2020
A special message to our all patients
Thank you all for bearing with us, at this unprecedented time of the Coronavirus outbreak. We appreciate that this is a time of concern and worry. In the meantime we know that patients have experienced disruption and that we cannot operate to our normally high standards. Our staff is working extremely hard behind the scene to ensure that essential services continue, for example, prescriptions, cancer referrals, and palliative care.
Our aim during this crisis is to
- To direct patients who are at high risk of COVID-19 to the appropriate service of (NHS 111 and the Covid-19 Home Management Service)
- To continue a functioning surgery for essential needs following national guidance
- Minimise risk to patients and staff of community transmission of Coronavirus
We are following national guidance and wish to inform you that:
- All appointments will be screened via telephone triage
- Some routine services will be scaled back such as routine blood tests and reviews
- Increased use of video consultations, text messaging
As a result you will notice that our telephone lines are extremely busy and we have increased our capacity to deal with a very high volume of calls.
Please do not come to the surgery for routine inquiries – telephone instead and try at less busy times after 2 pm. Use online services for repeat prescriptions
Drop off repeat scripts in the special box in the lobby entrance or the post box, do not enter the reception area.
We must all take this seriously and not panic. We know from experience in China and Korea that the epidemic does subside. We wish to reassure you that the surgery will do everything possible to support you at this challenging time.
Do not come to the surgery if you have a persistent cough, fever or flu like symptoms
GP Appointments: Further to the outbreak of Covid-19 and Government & NHS England advice, all appointments with GPs will be via telephone triage only. Face to face appointments will be cancelled and you will receive a telephone call instead. Nursing Team Appointments: Most appointments with the nursing team will continue. However, if you have a fever, a persistent cough, flu like symptoms or you have been in contact with someone who has those symptoms, please phone the surgery to cancel your appointment? You will be given the appropriate advice. Online Appointments: Please note the online appointment system has been suspended for the foreseeable future. You can still order prescriptions online. Our usual service will be reinstated once the Coronavirus situation has stabilised.
coronavirus: Please do not come to the surgery if you have new persistent cough and/ or fever or a flu like illness regardless of whether you have travelled abroad or not.
For all the latest advice and information please visit NHS 111 online
Supplementary Privacy Notice issued in response to COVID-19
(This Privacy Notice is to run alongside our standard Practice Privacy Notice)
Due to the unprecedented challenges that the NHS and we, Highgate Medical Centre face due to the worldwide Covid-19 pandemic, there is a greater need for public bodies to require additional collection and sharing of personal data to protect against serious threats to public health.
In order to look after your healthcare needs in the most efficient way we, Highgate Medical Centre may therefore need to share your personal information, including medical records, with staff from other GP Practices including Practices within our Primary Care Network, as well as other health organisations (i.e. Clinical Commissioning Groups, Commissioning Support Units, Local authorities etc.) and bodies engaged in disease surveillance for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.
The Secretary of State has served notice under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI) to require organisations to process confidential patient information in the manner set out below for purposes set out in Regulation 3(1) of COPI.
The notice can be seen here
Purpose of this Notice
The purpose of this Notice is to require organisations such as Highgate Medical Centre to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI.
This Notice is necessary to require organisations such as Highgate Medical Centre to lawfully and efficiently process confidential patient information as set out in Regulation 3(2) of COPI for purposes defined in regulation 3(1), for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.
Requirement to Process Confidential Patient Information
The Secretary of State has served notice to recipients under Regulation 3(4) that requires Highgate Medical Centre to process confidential patient information, including disseminating to a person or organisation permitted to process confidential patient information under Regulation 3(3) of COPI.
Highgate Medical Centre is only required to process such confidential patient information:
where the confidential patient information to be processed is required for a Covid-19 Purpose and will be processed solely for that Covid-19 Purpose in accordance with Regulation 7 of COPI from 20th March 2020 until 30th September 2020 (depending if renewed) for a Covid-19 Purpose.
A Covid-19 Purpose includes but is not limited to the following:
- Understanding Covid-19 risks and controlling them
- Identifying and understanding information about patients or potential patients with or at risk of Covid-19
- Monitoring and managing the response to Covid-19
- Delivering services to patients, clinicians, health services and adult social care services
- Supporting research and planning
A record will be kept by Highgate Medical Centre of all data processed under this Notice.
Data protection and electronic communication laws will not stop Highgate Medical Centre from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary, where the latest technology allows Highgate Medical Centre to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
Visitors to The Practice
We have an obligation to protect our staff and employees’ health, so it is reasonable for staff at Highgate Medical Centre to ask any visitors to our practice to tell us if they have visited a particular country, or are experiencing Covid-19 symptoms. This must only be in pre-approved circumstances and we would also ask all patients to consider government advice on the NHS 111 website and not attend the practice.
Where it is necessary for us to collect information and specific health data about visitors to our practice, we will not collect more information than we need, and we will ensure that any information collected is treated with the appropriate safeguards.
Review and Expiry of this Notice
This Notice will be reviewed on or before 30 September 2020 and may be extended by The Secretary of State. If no further notice is sent to Highgate Medical Centre by The Secretary of State this Notice will expire on 30 September 2020.
Our Data Protection Officer
The Practice has appointed Umar Sabat as its Data Protection Officer.
He can be contacted on the following e-mail address: firstname.lastname@example.org
If you have any concerns about how your data is shared, or if you would like to know more about your rights in respect of the personal data we hold about you, then please contact the Practice Data Protection Officer.
How to contact the appropriate authorities
If you have any concerns about your information is managed then we would encourage you to first speak to our Data Protection Officer in the first instance.
If you are still unhappy following our Data Protection Officer’s review you have the right to lodge a complaint with the Information Commissioners Office at the following address:
Tel: 01625 545745
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 31st March 2020.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
Coronavirus Poster 17.2.2020
Coronavirus Poster - affected countries 17.2.2020
Sharps Bin Collections
If you require a needle collection, your doctor/nurse will give you a prescription for a sharps box. Patients should call 01509 634563 to arrange a collection, calling before 5pm on a Tuesday - collections take place on a Wednesday. The surgery cannot accept sharps boxes.
Every Mind Matters
Having good mental health helps us relax more, achieve more and enjoy our lives more. The NHS has produced some useful information, including TV campaigns. Please do look at the information on the link below and see what you can do to help yourself:
To learn more about how to look after your mental health and create your own action plan, visit: https://www.nhs.uk/oneyou/every-mind-matters/
The NHS App
For more information go to www.nhs.uk/nhsapp
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- securely view your GP medical record
- register to be an organ donor
- choose how the NHS uses your data
Most carers don't see themselves as carers - they see themselves as someone who's looking after a relative or a friend. Carers can be of any age and don't just look after someone who's elderly - they could be caring for someone with a disability or nearing the end of life.
We recognise that many carers don't know about or receive much support. We now have a named Carer's Coordinator, Jennie Wilson, who has developed a pack of useful information and is also available for just a chat! She works alongside our doctors and nurses to ensure we recognise who are carers are, and offer support and signpost to appropriate services in a timely manner.
Please contact Jennie at the surgery.
Extended Access Appointments
As part of the Soar Valley Primary Care Network, the practice has started offering Extended Hours appointments from July 2019, please ask at reception for more information
Free, safe and anonymous online support for young people.
New Young Person Guide for 13-16 year olds
We are delighted to share with you our new Young Person guide. Please follow the link on the section on the right hand side...it has some excellent information and support for young people.
You can arrange a telephone consultation with both GPs and nurse practitioners. Please ensure you provide the reception team with a contact number and a brief description of the problem/query. Please note that GPs and Nurse Practitioners will usually telephone you after their booked clinics. We are unable to give an exact time. If you are not available when they call, you may be asked to rebook the telephone consultation.
Self harm and suicide prevention: very good support and self referral from:
First Contact Plus
First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.
The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.
Information and resources on housing, health, living independently, money advice, work, security and other topics that assist the county’s residents can be found on this site.
First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.
Zero Tolerance: we have recently been experiencing an increase in rudeness and aggression from patients. If you are rude, swear or aggressive to any member of our staff, either over the telephone or in person, action will be taken. All staff are trained to help and support patients and direct them appropriately - please help us to help you!
Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app on your Smartphone. This will enable you to book appointments and prescriptions, providing you have a connection to the internet; this is a 24 hour service.
- Book an appointment.
- Order repeat prescriptions.
- Change your address details.
An Enhanced Summary Care Record (SCR) : A summary care record is an electronic summary of key information from your GP surgery medical record. If you need healthcare away from your usual doctors surgery, your SCR will provide those looking after you with this information to help them give you better and quicker care. This can be especially useful in an emergency, when you are on holiday, when the surgery is closed, if you attend A&E/Urgent care centres or if your visit a pharmacy. Over the coming weeks, staff at the surgery will ask for your consent for this enhanced summary care record to be shared.
Stop Smoking Service: You are four times more likely to stop smoking if you have support from a stop smoking service. For support, please call QuitReady on 0345 646 66 66 or visit www.quitready.co.uk
Sick Notes: Doctors cannot issue fit notes during the first 7 calendar days of sickness. Employees can self-certify for this time (form available from www.gov.uk/government/publications/statutory-sick-payemployees-statement-of-sickness-sc2) If your employer requires medical evidence for the first 7 days, it s your responsibility to arrange and pay for this.
Need emergency dental care? If you are unable to see your dentist, particularly when they're closed, please contact NHS Dental Access - 10 Nelson Street, Leicester, LE1 7AB Tel: 0116 295 1278
'Talk before you Walk' - We urge patients to contact the surgery during opening times or contact 111 before attending the A&E department. Ring the practice on 01509 816364 or call NHS 111: we can advise you about what to do. A&E is not always the best place! Please remember the surgery can deal with a range of minor injuries as well!
We are accepting new patients!
The surgery list is open and we are registering new patients. It's a simple process...fill in the application form on line via this website, or collect a form from the surgery. Once completed, leave the rest to us! We are happy to show you around if you like and meet our award winning team.
Isabel Symptom Checker:
The practice prides itself on early diagnosis and patient engagement. Please visit www.Isabelhealthcare.com to see how this can help you!
If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days AND you have a fever or feel unwell, without touching anyone, please telephone 111.