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Last year we asked you to tell us your lived experience of primary care (GP practice) services, particularly looking at the impact of the pandemic.


We are now looking at future healthcare needs for people specifically outside of the usually opening hours of your GP practice.


We are asking for your feedback to enable us to plan GP primary care services based on the needs of local people particularly between the hours of 6.30pm and 8pm Mondays to Fridays and between 9am and 5pm on Saturdays.


This would help your practice and the NHS in Leicester, Leicestershire and Rutland to prioritise the way we organise and pay for services and help guide Primary Care Network (groups of GPs working together to improve health services) to cope the needs of local people. It will also help us to improve care for the higher numbers of sicker people and the general rise in demand for GP appointments and treatment.


The survey closes on mid-night on 24th June 2022.


Please share your views by visiting


You can also pick up a hard copy of the survey from your local GP practice or request a copy by emailing:

Apprenticeship Vacancy

Please follow the link below for further information regarding our apprenticeship vacancy:

EMR by Medi2data

Our practice has decided to outsource our medical reporting work to an NHS Digital

accredited company called MediData.

MediData will be processing your medical report via eMR and providing online access via

their secure encrypted portal.

If you wish to contact MediData directly, please email or call on

03333 055774.

Needing to correct or update your COVID-19 record 

If your vaccine record is missing information or is wrong:

  1. Call 119.
  2. Select option 1 (England).
  3. Select option 4 (To report an issue with your COVID vaccination record).
  4. Ask to speak to the Vaccination Data Resolution Service (VDRS). You should get a call back within 21 days.

For full details please visit -


The Miscarriage Association 

Please find the link below for information from the Miscarriage Association, the UK charity that offers support and information to anyone affected by miscarriage, ectopic or molar pregnancy.

Latest Covid vaccination guidance and local clinic information can be found at:

Covid 19

Current advice is that staff, patients and visitors continue to wear face masks on all healthcare settings. Staff and patient safety is still important. Continue working as we are currently offering telephone/video/online/f2f access for patients where clinically necessary. We believe there their will further guidance in the coming weeks.

Cervical Screening

Cervical screening (smear test) . The practice is committed to this programme and we have a choice of appointments during the week at the surgery and on Sundays at Charnwood Surgery in Mountsorrel (working in partnership as part of the Soar Valley PCN). Please contact the surgery to the make an appointment when you receive your letter or if you are overdue.  

 Cervical Screening

As you may know from the national news media, the Government has announced a rapid expansion of the COVID-19 booster vaccination programme, with boosters to be offered to all eligible adults. General Practice has a significant role to play in delivering these vital vaccinations and in line with NHS guidance our practice is temporarily focusing on rolling out this programme as a priority.


This means that routine services will be unavailable for a short period of time. Practices will continue to provide urgent care for patients, for example reviewing potentially serious underlying problems such as known or suspected cancer. As a consequence of this national directive, practices will have to work differently and you might notice the following:


  • Delays in calls being answered
  • Routine care being delayed, such as long term condition clinics or medication reviews
  • Reception teams asking a lot of questions to help them get you to the best person first time. That person may not always be a GP
  • Delays in any paperwork requests, such as identification forms or sick/fit notes being completed
  • That you are signposted to self-help and pharmacy options for self-limiting      conditions that don’t require a GP or nurse input.


Our practice hopes to be able to resume normal service as soon as possible. We are following national guidance from NHS England and NHS Improvement, and local guidance from the Leicester, Leicestershire & Rutland Clinical Commissioning Groups, who are supportive of our response to managing complaints. All complaints/letters/enquiries will be reviewed, and response provided at the first opportunity in line with clinical prioritisation.


Thank you for your patience and understanding, particularly when dealing with our practice team who are continuing to work hard to support the vital vaccine booster programme roll out.

AccuRx Patient Triage Online


Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1700 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

You can contact us about a medical, administrative or prescription issue by clicking the link BELOW

From Monday 19th July 2021

Infection Control Poster

Covid restriction update:

Since March 2020 we have made every attempt to make the Surgery as safe as possible for patients and staff. This is something that we remain fully committed to.
From 19th July, nothing will change at the Surgery. Staff will continue to wear PPE and patients will be required to wear a mask to enter the building (unless you’re exempt) Continuing to wear masks protects everyone who comes to the Surgery, especially the young, elderly and vulnerable.
We have been seeing patients face to face all through the pandemic. Everything starts with a phone call and if a face to face appointment is clinically required then this is arranged by the clinician usually on the same day.

We have remained open throughout and our GPs, nurse practitioners and healthcare assistant have been seeing patients for bloods, covid vaccinations, children and babies immunisations, dressing of wounds, cervical smears, INR testing, chronic disease reviews and 6 week baby/new mother checks. This is in addition to patients being asked to attend following a telephone discussion with a GP/nurse practitioner.
Our staff are working extremely hard to ensure our service delivery continues. Thank you for your continued patience and understanding.

If you or someone you care for is recovering from Covid19, there is very useful information on the NHS website -

 National Data Opt Out

All health and care organisations in England are required to apply your national data opt-out in line with the policy by March 2020, including hospitals and GP practices. Your type 2 opt-out only applied to confidential patient information being shared by NHS Digital.

National data opt-outs are not recorded at the GP practice and instead you can change your national data opt-out using the

Young adults from the age of 13 can set and change their own national data opt-out.

National data opt out poster

LLR Privacy Notice

Covid Vaccination Status

We are unable to issue this certificate at the practice.

Please see for further information.

Proof of your vaccination status will be available on the NHSapp, (which is also valuable for accessing your health records and ordering repeat prescriptions)

The NHSapp can be downloaded from for iPhone or for android.

Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

 GPs cannot provide letters showing your COVID-19 vaccination status

AstraZeneca Vaccination and blood clotting information.



SHACC (Sexual Health & Contraception in the community)

Sexual health services are still here for you.

De Montfort Surgery, Saffron Health and Victoria Park Health Centre are now restoring sexual health services for patients registered with Leicester, Leicestershire and Rutland GP practices.

We provide everything from sexual health screenings to contraception including;

  • Coil fitting and removal
  • Implant fitting and removal
  • STI Screening

Patients do not need to be registered at any of these practices to get an appointment.

Patients can book an appointment by calling 0800 7566 277. Our telephone lines are open Monday to Friday between 10:00 – 16:00.

Your appointment will be provided within a COVID secure environment this may include an initial telephone/video consultation, followed by a face to face appointment.


Supplementary Privacy Notice issued in response to COVID-19



(This Privacy Notice is to run alongside our standard Practice Privacy Notice)

Due to the unprecedented challenges that the NHS and we, Highgate Medical Centre face due to the worldwide Covid-19 pandemic, there is a greater need for public bodies to require additional collection and sharing of personal data to protect against serious threats to public health.


In order to look after your healthcare needs in the most efficient way we, Highgate Medical Centre may therefore need to share your personal information, including medical records, with staff from other GP Practices including Practices within our Primary Care Network, as well as other health organisations (i.e. Clinical Commissioning Groups, Commissioning Support Units, Local authorities etc.) and bodies engaged in disease surveillance for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.


The Secretary of State has served notice under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI) to require organisations to process confidential patient information in the manner set out below for purposes set out in Regulation 3(1) of COPI.


The notice can be seen here


Purpose of this Notice


The purpose of this Notice is to require organisations such as Highgate Medical Centre to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI.


This Notice is necessary to require organisations such as Highgate Medical Centre to lawfully and efficiently process confidential patient information as set out in Regulation 3(2) of COPI for purposes defined in regulation 3(1), for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.


Requirement to Process Confidential Patient Information


The Secretary of State has served notice to recipients under Regulation 3(4) that requires Highgate Medical Centre to process confidential patient information, including disseminating to a person or organisation permitted to process confidential patient information under Regulation 3(3) of COPI.


Highgate Medical Centre is only required to process such confidential patient information:

where the confidential patient information to be processed is required for a Covid-19 Purpose and will be processed solely for that Covid-19 Purpose in accordance with Regulation 7 of COPI from 20th March 2020 until 30th September 2020 (depending if renewed) for a Covid-19 Purpose.


A Covid-19 Purpose includes but is not limited to the following:


  • Understanding Covid-19 risks and controlling them
  • Identifying and understanding information about patients or potential patients with or at risk of Covid-19
  • Monitoring and managing the response to Covid-19
  • Delivering services to patients, clinicians, health services and adult social care services
  • Supporting research and planning


A record will be kept by Highgate Medical Centre of all data processed under this Notice.

Data protection and electronic communication laws will not stop Highgate Medical Centre from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.


Digital Consultations


It may also be necessary, where the latest technology allows Highgate Medical Centre to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.


Visitors to The Practice


We have an obligation to protect our staff and employees’ health, so it is reasonable for staff at Highgate Medical Centre to ask any visitors to our practice to tell us if they have visited a particular country, or are experiencing Covid-19 symptoms. This must only be in pre-approved circumstances and we would also ask all patients to consider government advice on the NHS 111 website and not attend the practice.


Where it is necessary for us to collect information and specific health data about visitors to our practice, we will not collect more information than we need, and we will ensure that any information collected is treated with the appropriate safeguards.


Review and Expiry of this Notice


This Notice will be reviewed on or before 30 September 2020 and may be extended by The Secretary of State. If no further notice is sent to Highgate Medical Centre by The Secretary of State this Notice will expire on 30 September 2020.


Our Data Protection Officer


The Practice has appointed Umar Sabat as its Data Protection Officer.


He can be contacted on the following e-mail address:


If you have any concerns about how your data is shared, or if you would like to know more about your rights in respect of the personal data we hold about you, then please contact the Practice Data Protection Officer.


How to contact the appropriate authorities


If you have any concerns about your information is managed then we would encourage you to first speak to our Data Protection Officer in the first instance.

If you are still unhappy following our Data Protection Officer’s review you have the right to lodge a complaint with the Information Commissioners Office at the following address:

Information Commissioner

Wycliffe House

Water Lane




Tel:     01625 545745


Sharps Bin Collections

If you require a needle collection, your doctor/nurse will give you a prescription for a sharps box. Patients should call 01509 634563 to arrange a collection, calling before 5pm on a Tuesday - collections take place on a Wednesday. The surgery cannot accept sharps boxes.

Every Mind Matters

Having good mental health helps us relax more, achieve more and enjoy our lives more. The NHS has produced some useful information, including TV campaigns. Please do look at the information on the link below and see what you can do to help yourself:

To learn more about how to look after your mental health and create your own action plan, visit:

The NHS App

For more information go to

Use the NHS App to:

  • Check your symptoms
  • Find out what to do when you need help urgently
  • Book and manage appointments at your GP surgery
  • Order repeat prescriptions
  • Securely view your GP medical record
  • Register to be an organ donor
  • Choose how the NHS uses your data

Carers Coordinator:

Most carers don't see themselves as carers - they see themselves as someone who's looking after a relative or a friend. Carers can be of any age and don't just look after someone who's elderly - they could be caring for someone with a disability or nearing the end of life.

We recognise that many carers don't know about or receive much support. We now have a Carer's Coordinator who has developed a pack of useful information and is also available for just a chat! She works alongside our doctors and nurses to ensure we recognise who are carers are, and offer support and signpost to appropriate services in a timely manner.

Please contact Jennie at the surgery.

First Contact Plus

 First Contact Plus is an online tool which helps adults in Leicestershire find information about a range of services all in one place.

The initiative allows residents who require help with one or a number of issues to access a catalogue of information, advice, help and support.

Information and resources on housing, health, living independently, money advice, work, security and other topics that assist the county’s residents can be found on this site.

First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier.

For more information please visit:

Zero Tolerance: we have recently been experiencing an increase in rudeness and aggression from patients. If you are rude, swear or aggressive to any member of our staff, either over the telephone or in person, action will be taken. All staff are trained to help and support patients and direct them appropriately - please help us to help you!

Need emergency dental care? If you are unable to see your dentist, particularly when they're closed, please contact NHS Dental Access - 10 Nelson Street, Leicester, LE1 7AB Tel: 0116 295 1278
'Talk before you Walk' - We urge patients to contact the surgery during opening times or contact 111 before attending the  A&E department. Ring the practice on 01509 816364 or call NHS 111: we can advise you about what to do. A&E is not always the best place! Please remember the surgery can deal with a range of minor injuries as well!
We are accepting new patients!
The surgery list is open and we are registering new patients. It's a simple process...fill in the application form on line via this website, or collect a form from the surgery. Once completed, leave the rest to us! We are happy to show you around if you like and meet our award winning team.
Isabel Symptom Checker:
The practice prides itself on early diagnosis and patient engagement. Please visit to see how this can help you!




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