Friends & Family Test (FFT) Results 2019
The care we give to you at Highgate Medical Cente is important to us and your feedback is valuable in improving our care further. The practice is participating in the NHS National Programme for patient feedback called the Friends and Family test (FFT).
You can provide feedback via this website: scroll down to on-line service on our home page and select 'let us know your thoughts-take our patient survey' and complete the 2 question survey.
Alternatively, there are cards at the surgery to complete when you attend. You can also use the comments/suggestion box situated in the lobby of the surgery.
The 2 question survey asks:
1. how likely are you to recommend our GP practice to friends and family if they needed similar care or treatment? This has 6 possible responses:
- extremely likely
- neither likely nor unlikely
- extremely unlikely
- don't know
2. Please tell us the main reason for selecting your response
We will then publish the results monthly on the table below:
|Month||Total Count||Extremely Likely||Likely||Neither Likely nor Unlikely||Unlikely||Extremely Unlikely||Don't Know|