All surgeries are held by appointment only which can be made by either telephoning or calling into the surgery or on-line.
We have a flexible appointment system which allows you to be seen on the same day and also to make appointments in advance.
Please be aware that our frontline staff known as the Patient Services Team are trained to ask you to give an indication of what your problem is to enable them to offer an appointment with the right person at the surgery eg, with the minor illness nurse or a GP. There may be times when they will sign post you to other services eg. to the Dentist, Optician or Pharmacist. They are here to help you so please give as much information as possible. We understand that from time to time you may not wish to declare the reason - this is fine and they will respect your decision.
If you need to speak to a doctor or Nurse, please call Reception and they will book you a telephone consultation slot.
If you cannot keep your appointment please let us know as soon as possible.
We also have the facility available for patients to book, change or cancel appointments on-line using your own internet connection.
Please speak to reception if you are interested in using this service
Extended Access appointments from 1st October 2018
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
In case of an emergency, please telephone the surgery on 01509 816364. You will be given another number to ring when the surgery is closed. See 'when we are closed' section under opening times for full details.
Sometimes the doctor or nurse appointments run late. We are aware that this is frustrating for patients but it is usually because there has been an unexpected emergency. You can make another appointment if you are unable to wait.